Frequently Asked Questions
Everything you need to know about your j.HENNESSY experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all j.HENNESSY tags still attached.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your materials sustainably sourced?
At j.HENNESSY, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who follow fair labor practices.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.