Returns & Exchanges
At j.HENNESSY, we strive for perfection in every stitch, but if your selection isn't quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your wardrobe reflects your standard of excellence with absolute confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Attach Shipping Label
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Review & Refund
Once our atelier receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing